Stoked to hear that all ended well & Firewire as always, listens & acts in a professional manner!
06-05-2012, 07:06 PM
Originally Posted by Chris
Just so you know, there is a professional manner and a deliberately destructive manner. Its normally very easy to tell the difference between the two. In public forum like this, its absolutely imperative that I defend the truth because the internet is a very harsh place for brands. With all the users out there, the only one with any responsibility and accountability on this forum is Firewire, and while the forum is a great asset, its also a lightning rod. We don't moderate our user's posts at all, unless something is offensive towards people or a specific demographic, so I will definitely defend my right to rebut certain posts. Keep in mind, this is where the entire globe comes to either praise or attack the Firewire brand and when you consider how many boards are out there, its an astoundingly positive place.
Additionally, in cases where the person is emotionally invested in his or her opinion, its far more productive to take things off the forum. That is what we did with Blair. With his case, a resolution was reached and the inquiry has been closed. If Blair wants to share what happened that is great. I will say that both parties left happy, but I am not going to share the back and forth out of respect fro Blair.
CaptainH, hopefully you understand our discourse.
Its great though because even when there is a bump in the road, a lot of times the resolution is good and that's because the people who frequent the forum are informative and objective.