Hi Chris,
I sent you an Email to that adress last week on the 29th. I can re-send it if you want me to. Maybe it has gone to your junk folder? It was entitled 'bad experience with firewires'. Let me know if you need me to send it again.
Sam
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I have contacted Chris and waited a week and received no reply. I am very disappointed with this result. I thought for the price you pay for these boards there would at least by some semblance of customer service.
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Thanks Iggy, Ill get in touch with Chris.
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I contacted Firewire on the first occasion. I have replaced the boards at my expense until now. I would say thats giving them plenty of time to stand behind their product.
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I'm a consumer and I have had a bad experience so far. Furthermore, I have paid good money for these boards, only to have them break. If it were only a single board I wouldn't post the video. Companies need to be able to stand behind their products, particularly when they are expensive. I have not written off Firewire, only stated my experience so far.
I'll be happy to report any outcome of me posting this video, both here and on YouTube. My aim is not to smear firewire but to inform other consumers of my experiences with their surfboards. I would think my brand loyalty up until this point would grant a sympathetic ear after all.Leave a comment:
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Paddling in I have the camera in my mouth (only way to hold it, lol), then I swap it to my trailing (left) hand. The wave closes out quickly, so just pull through the back with the board at my feet. It get pulled away as i get through the back of the wave and comes up snapped. The lip couldn't have even hit it.
Thanks, I hope it gets sorted too. Exactly what I'm thinking, 3 is way too many.Leave a comment:
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Thanks Goanna - I love these boards, I just don't think that having to pay $2400 (3X $800 a pop) a year for a summer board is sustainable. This has got to be a manufacturing fault.
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3rd snapped Firewire this year. With video of board snapping in 2 foot surf!
I have had 3 5'5 El Feugos this year and love them. Best fun size board I have ever ridden. The problem is that they keep snapping in tiny surf.
It is barely pushing 2 foot out the front at Miami (QLD) today and i have snapped another board. The other two boards were broken in nearly identical conditions.
It usually takes alot for me to complain about a board, but I have been surfing since I was very young and have NEVER snapped 3 boards in one year. Usually I have only snapped them in bigger surf, or at least surf with a bit of push.
I have worked in surf shops in the years previous to this and have sold many many Firewires, sometimes on the basis that they are a stronger board (as proclaimed by the manufacturer) so I feel like I've been ripped off and may have ripped off others in the process.
If the boards were cheaper I wouldn't have such a problem with them, but these boards are very expensive, especially considering where they are made. The worst bit is, it's not even worth getting them repaired because of the way the are made.
I'd love to keep riding these boards but I can't keep shelling out big bucks for a board that lasts only a couple of months.
I know that you are going to say that all boards snap under the right conditions and I appreciate that, but if the right conditions for snapping a board is consistently 2 foot mush then I think there may be a problem. I have replaced this board twice now, so this cannot be a one-off defect. It is an inherent weakness.
I have included GoPro footage of it happening, with the wave I was on for proof of how small and pitiful the wave was. Boards should not break on waves this small. (just to clarify, there was no crease or any visible damage on the board before the surf)
Not a happy customer,
Sammy
Attachment
http://youtu.be/PQbkj6RqYE4 -
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Snapped Again!
I have had 3 5'5 El Feugos this year and love them. Best fun size board I have ever ridden. The problem is that they keep snapping in tiny surf.
It is barely pushing 2 foot out the front at Miami (QLD) today and i have snapped another board. The other two boards were broken in nearly identical conditions.
It usually takes alot for me to complain about a board, but I have been surfing since I was very young and have NEVER snapped 3 boards in one year. Usually I have only snapped them in bigger surf, or at least surf with a bit of push.
I have worked in surf shops in the years previous to this and have sold many many Firewires, sometimes on the basis that they are a stronger board (as proclaimed by the manufacturer) so I feel like I've been ripped off and may have ripped off others myself.
If the boards were cheaper I wouldn't have such a problem with them, but these boards are very expensive, especially considering where they are made. The worst bit is, it's not even worth getting them repaired because of the way the are made.
I'd love to keep riding these boards but I can't keep shelling out big bucks for a board that lasts only a couple of months.
I know that you are going to say that all boards snap under the right conditions and I appreciate that, but if the right conditions for snapping a board is consistently 2 foot mush then I think there may be a problem.
I have GoPro footage of it happening, with the wave I was on for proof of how small and pitiful the wave was.
Not a happy customer,
Sammy
AttachmentLast edited by sammy; 06-27-2012, 04:11 AM.
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