Hi FireWire guys this is my first time on this forum so I'll start by saying I love your product and don't want to ride anything else! unfortunately I was surfing blacks beach yesterday and lost my footing after pulling into a barrel on a big set wave and dinged the rail of my stealthright on my hard head. If it was a standard PU board it would have been obliterated but my fst initially only looked like it had spider cracks on the rail. However when I sanded it down to fill the cracks with solarez I noticed that I could push the balsa wood rail in with my thumb about a quarter inch. I had a few questions that I know you guys can answer for me.
1. So I can push in the rail with my finger and was wondering how thick the balsa parabolic stringer is because it feels pretty thin more like a veneer layer than a thick stringer. Perhaps I dented the whole rail inwards and am pushing in the outermost layer of it or just the glass. So how thick is the balsa wood parabolic stringer?
2. I contacted ding king about a repair but they do not replace the wood along the rail is there a shop near San Diego that will fix it as close to exactly the way it was? I know you guys have the factory and I tried to call the following numbers 17608930782 6192660304 and 6197040808 but wasn't able to contact anyone and the two 619 numbers said they were no longer in service. No worries you guys are probably out enjoying this great swell just like me!
No other surfboard company has a forum like this or even close to your level of customer service, so I know you guys will be nothing but extraordinary in your process of helping me resolve this small issue.
Thank you for your consideration,