Faulty Firewire Delaminating through Leash Plug. Firewire doesn't back up its product
Hi From NZ. My Firewire FST Stealth delaminated due to a manufacturing Fault around the leash plug. After paying NZD$1100 for it, Firewire took close to 5 months to get back to me on the issue offering a new board for AU$550 + Shipping to NZ, plus bank costs! The board was kept in new condition and had never had a ding or scratch. It even had the original valve sticker still on it. Firewire is a JOKE company. They are arrogant. Billabong were arrogant and lost 60% share value in one day. I hope similar happens to you guys. Your customer service is a joke.
Its left the poor retailer in the crap as under NZ law they have to pay for a new one under the Consumers Guarantees act so they are left out of pocket for your shoddy products.
All surfers be ware of FIREWIRE boards leaking around the leash plug!
Please contact me if you had similar experiences so we can start a petition to the Surfing body of NZ to ban this company in NZ.
Annoyed with the bully style no care tactics on Firewire AU.
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