Faulty Firewire Delaminating through Leash Plug. Firewire doesn't back up its product

[Blair Strang]

Hi From NZ. My Firewire FST Stealth delaminated due to a manufacturing Fault around the leash plug. After paying NZD$1100 for it, Firewire took close to 5 months to get back to me on the issue offering a new board for AU$550 + Shipping to NZ, plus bank costs! The board was kept in new condition and had never had a ding or scratch. It even had the original valve sticker still on it. Firewire is a JOKE company. They are arrogant. Billabong were arrogant and lost 60% share value in one day. I hope similar happens to you guys. Your customer service is a joke.
Its left the poor retailer in the crap as under NZ law they have to pay for a new one under the Consumers Guarantees act so they are left out of pocket for your shoddy products.

All surfers be ware of FIREWIRE boards leaking around the leash plug!
Please contact me if you had similar experiences so we can start a petition to the Surfing body of NZ to ban this company in NZ.

Regards

Annoyed with the bully style no care tactics on Firewire AU.

Blair Strang

[Goanna]

And while you're at it can you also get a petition together to bring all the Kiwis in Australia back to NZ?

(Just joking of course)

[STC67]

Bro, they are some pretty vicious word hoping that all our boards fall apart. I sincerely hope your day improves.

[iggy]

I don't know of any surfing company that has the level of customer service Firewire has. I don't know of any surf company that backs up their product as they do and that has EVERYONE involved with their customers, from the CEO to the lead Designer to the reps.
On my 9th board and I have never had an issue which will compromise the integrity of any of them.
Hope you get some waves

[Slowman]

Nothing like blasting away with both barrels of the 12 guage! I have some questions Blair if you don't mind.
1. how old is the board?
2. when did it start to delaminate?
3. has any water leaked in yet?
4. was any repair suggested, attempted or offered?

So far I haven't had any problems and I would think that's the same for the overwhelming majority of us but I have found most that have had issues have been able get some dialogue going and resolve the issues or come to some compromise to each's satisfaction.

[hwork50]

I second that Iggy. I have been surfing their boards for a number of years now and have had nothing but good things to say about the company. I would maybe give Firewire a chance to fix this as I have the utmost respect for Firewire and the people working there. Have you emailed Chris?

Sorry to hear that you had such a bad experience.

Brent

[Magnet]

I'm in Nz and have also had lots of dealing with FireWire Oz, service and boards have always been superb so something has gone wrong here.

[Chris]

my question is why was he surfing it with the valve sticker still on the board?

[Slowman]

Yes I get the feeling there is a lot more to this story and a lot that isn't being said because it might be exculpatory. What were FW's reasons? Was user error part of it?

Blair you come here to air your grievances and want a hearing? Here's your chance, answer the questions and clarify things for us. I see you've taken the opportunity to jump on the other thread to try and stir things up but still have not availed yourself of the opportunity to clarify things. Mate, don't wait too long, public forums tend to judge quickly.

[iggy]

my question is why was he surfing it with the valve sticker still on the board?

Yeah good question there.I also believe there is more to this story that has been told. I'm still wondering under which circumstances that leash plug got damaged.