Just wanted to share a bit of customer service experience because I think it shows how much further Firewire go than other companies to look after customers.
So, I pre-ordered a Mini Driver when they were first announced. It was originally planned to have been on the shipment that just arrived this week, but because demand has been high at the factory this shipment ended up being limited to current models and keeping stock levels up at dealers, the Mini Drivers were going to be on the next shipment due in November.
Anyway, dealers where notified but I hadn't been in touch with them so it wasn't until 2 days ago when I emailed to check in on the shipments ETA that I found out. Needless to say I was a bit bummed.
Well, turns out that Mark Price was heading to the UK for a visit the following day so he very kindly slipped a Mini Driver into his board bag from the US and is bringing it to my dealer and even meeting for a coffee on route tomorrow. So stoked and very impressed with the level of customer care.
Huge thanks to Mark and the rest of the crew!!