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General: Snapped KFE after 12 hours light use

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      CommentAuthorsamw
    • CommentTimeOct 22nd 2010
     
    Is the Firewire Kite specific surfboard warrany published anywhere? The reason I ask is my KFE board snapped after 12 hours light use (no jumping or crashes)? Contacted the shop where it was bought who contacted Firewire UK who then ducked calls for a good few weeks & finally a month later request the board is shipped to them, after a couple more weeks Firewire UK then advise that Firewire US state the board will not be covered by warranty... obviously that was not acceptable to me & the shop fought my corner for the next few months... finally I find out today that it is being replaced in December when the new boards come out... So 3 months to get an answer & then another 2 months for a new board... Come on surely you can do better than this? I realise you can get faulty boards but this level of inconsistent customer service and having to wait 5 months is inexcusable.

    So for everyones benifit what is the official warranty offered with the Firewire kite specific surfboards?
  2.  
    Sam,

    We resolved this issue on kiteforum. Hope you are pleased with the customer service at this point. Thanks again for the support.

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