Need help?
Frequently asked questions
Thanks for dropping in – we’re stoked to have you cruising around on our website and we hope you find what you need here. If you have a question, chances are someone has already asked before.
Before you Contact Us, have a look at the below to see if you find your answer.
Shipping
Shipping costs vary by region and product type.
MAINLAND USA
SHORTBOARDS (6'2 and under) - $70
MIDLENGTH (6'3 to 8'4) - $100
LONGBOARDS (8'5 and over) - $130
HAWAI'I
SHORTBOARDS (6'2 and under) - $150
MIDLENGTH (6'3 to 8'4) - $250
LONGBOARDS (8'5 and over) - $400
ALASKA
SHORTBOARDS (6'2 and under) - $300
MIDLENGTH (6'3 to 8'4) - $400
LONGBOARDS (8'5 and over) - $500
PUERTO RICO
SHORTBOARDS (6'2 and under) - $300
MIDLENGTH (6'3 to 8'4) - $400
LONGBOARDS (8'5 and over) - $600
*Please note: multiple board orders may have different rates, and will be reduced when possible. Add To Cart to calculate your order's shipping rate.
At this time, we only offer standard shipping on surfboards.
USA orders typically take 1-2 weeks to arrive, depending on your proximity to California.
Please allow 3-5 business days for your order to leave our warehouse. Once your order is shipped, you'll receive an email with tracking details.
We also offer local pickup at our warehouse in Carlsbad, CA.
Yes! After receiving your confirmation email, please allow 3-5 business days for your order to leave our warehouse. Once your order is shipped, you'll receive an email with tracking details.
Don't sweat – we’ve been shipping boards to beaches around the planet for almost two decades so we know how to protect them properly. We also offer and very strongly encourage Route Package Protection – for a minimal cost your entire order's value is completely protected.
Product
Picking the right size surfboard is different for everyone, and very much depends on the shape. Volume is a great measurement to help you find the right size – start with our Volume Calculator here.
Volume is the measurement of cubic liters your surfboard displaces when put into the water.
Think of volume like buoyancy or paddle power – and you cannot surf until you catch and stand up on a wave. On the flip side, the more volume your board has, the higher in the water it will sit which will make maneuverability more difficult.
Use our Volume Calculator here.
Great question that requires a longer response than we can give here – head over to our Technology pages to learn more.
This is a phenomenal question, as fins can make or break a surfboard. Many of our surfboard models have fins designed specifically for them, check product description details for more. Or, feel free to Contact Us to ask for our recommendations.
Try the Greedy Beaver, Sunday, or our Midlengths and Longboards.
Our partnership with Thunderbolt has ended, but rest easy knowing we have very similar Firewire and Slater Designs midlengths and longboards available in 2024.
Great question – be sure to explore our Surfboard Care page here.
Payment
We accept all major credit cards, Apple Pay, PayPal, Google Pay, Amazon Pay, Shop Pay, Meta Pay, Venmo and Afterpay.
CREDIT CARDS
Visa, Mastercard, American Express, Discover, and Diners Club.
AFTERPAY
Buy now and pay in 4 interest-free installments over 6 weeks.
After your purchase
Our full Return & Exchange policy can be found here.
In short – if your gear has any manufacturer's defect, we'll return or exchange it.
If you are interested in exchanging your board, we'll work through your options with you. We want you to be completely satisfied!
If you bought your item online, keep an eye out for an email 2 weeks after your purchase. Or, you can always navigate to any product page on our store and leave a review!
Still have questions?